Irish Vibes Clothing Support

Refunds, Returns & Order Resolution Guide

We are committed to helping every customer shop with confidence. This guide explains refund eligibility, cancellation timing, return requirements, lost-package solutions, insured-item support, and how to contact our team.

Cancellation Window Within 12 Hours
Return Refund Window Within 30 Days
Support Contact Email Assistance
1

Modification and Cancellation Refund

We offer full refunds for order modification or cancellation requests made within 12 hours of purchase.

Please contact us as soon as possible after placing your order if you need to adjust or cancel it. Once the order moves into processing, changes may no longer be available.
2

Return Refund

We provide refunds for eligible items returned within 30 days from the date you receive your order.

To qualify for a refund, your item must meet the following requirements:

  • The item must be unopened and unused.
  • The item must be returned in its original packaging.
  • The return must include a receipt or proof of purchase.
For more information, please review our Return Policy.
3

Lost Package Refund

If your package is lost in transit, we will promptly assist by resending your item or issuing a full refund.

If the package is marked as delivered but you have not received it, we offer the following possible solutions:

  • Resend: If you would like the items resent, we may ask for your assistance in covering the resend fee.
  • Partial refund: The partial refund amount will be reviewed case by case, based on the item's value and the shipping carrier's policy.
4

Refund for Insured Items

If your order shows successful delivery but you have not received it, we can assist by resending the items or offering a refund equivalent to 70% of the total amount.

Please provide evidence of your communication with the local post office so we can validate the delivery status and support your claim.

5

Need Help With a Refund?

To start a refund request, please contact our support team with your order number and a short explanation of the issue.

support@irishvibesclothing.com

  • Order changes Contact us within 12 hours of purchase.
  • Return refunds Keep the item unused and in original packaging.
  • Lost packages Provide tracking details for faster review.
FAQ

Refund Questions

Do you offer refunds for order modifications or cancellations?

Yes. We offer full refunds for modification and cancellation requests made within 12 hours of purchase.

What is your return refund window?

We provide refunds for eligible items returned within 30 days of receiving your order.

What condition must my returned item be in?

The item must be unopened, unused, in its original packaging, and accompanied by a receipt or proof of purchase.

What happens if my package is lost in transit?

If your package is lost in transit, we will resend your item or issue a full refund.

What if tracking says delivered but I did not receive my order?

If the package is marked as delivered but not received, we can review the case and offer a resend option or a partial refund depending on the item's value and the shipping carrier's policy.

How do you handle insured items that are not received?

If tracking shows successful delivery but you have not received the order, we can resend the items or refund 70% of the total amount. Evidence of communication with your local post office is required.